Introduction
Welcome to Raya.
Raya is a travel discovery platform that helps travelers discover hotels, experiences, and travel-related services through personalized recommendations and digital interactions.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and related platforms.
By using Raya, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information including:
Personal Information
- Name
- Email address
- Phone number
- Country or city of residence
- Travel preferences
- Inquiry details submitted through Raya
Usage Information
- Device information
- Browser type
- IP address
- Website activity
- Pages visited
- Interaction history
Voluntarily Submitted Information
Any information you choose to provide during conversations, inquiries, requests, or communications with Raya.
How We Use Your Information
We may use your information to:
- Provide and improve our services
- Respond to inquiries and requests
- Recommend hotels, experiences, and travel services
- Connect users with hospitality and travel partners
- Improve user experience
- Analyze platform performance
- Maintain platform security
- Comply with legal obligations
Sharing of Information
We may share information with:
Hospitality & Travel Partners
When necessary to facilitate inquiries, recommendations, reservations, or travel-related services.
Service Providers
Third-party providers supporting hosting, analytics, communications, and platform operations.
Legal Requirements
When required by law, regulation, court order, or governmental authority.
We do not sell personal information to third parties.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission or storage is completely secure.
Cookies & Analytics
Raya may use cookies and similar technologies to improve functionality, understand usage patterns, and enhance user experience.
Users may manage cookie preferences through their browser settings.
Third-Party Services
Raya may contain links or integrations with third-party websites, hotels, travel providers, or partner services.
We are not responsible for the privacy practices of third-party websites or services.
Data Retention
We retain information only as long as necessary to fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce agreements.
User Rights
Subject to applicable laws, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Withdrawal of consent where applicable
Requests may be submitted through our contact channels.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact: